Refund policy
Return & Refund Policy
At Velaro Store, you have the right to withdraw from your online purchase within 14 days after receiving your order, without giving a reason.
Returns
To request a return, please contact us first at velarostore.be@gmail.com before sending any item back.
Returns must be sent to:
Maison & Gabrielle
Avenue Giele 7
1090 Jette
Belgium
Please do not send products to the supplier or to any address shown on the original parcel without contacting us first.
Customers are responsible for return shipping costs when returning an item because they changed their mind. We recommend using a tracked shipping service.
If the item is defective, damaged, incorrect, or not as described, Velaro Store will cover the appropriate return costs.
You may inspect the product as you normally would in a physical store. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Refunds
Once you notify us that you wish to withdraw from your purchase, we will process the refund in accordance with applicable EU consumer law.
We may wait until we receive the returned goods or until you provide proof that the goods have been sent back.
Approved refunds are issued to the original payment method.
Where required by law, the refund includes the purchase price and the cost of the standard delivery option originally offered.
Damaged, defective or incorrect items
If your order arrives damaged, defective, incorrect, or significantly different from its description, please contact us as soon as possible at velarostore.be@gmail.com.
Please include your order number and, where possible, photos or video showing the problem.
Where applicable, we will arrange an appropriate solution such as a replacement, repair, price reduction, or refund at no additional cost to you.
Order cancellations
Orders may be cancelled before they have been fulfilled or shipped.
If the order has already been fulfilled or shipped, the normal return procedure applies.
Contact
Velaro Store
Email: velarostore.be@gmail.com
Phone: +32 466 46 76 05
Address: Avenue Giele 7, 1090 Jette, Belgium